FAQ'S

Our office and facility is located at 5565 Highway 431 in Brownsboro, Alabama 35741. We’re just across the highway from the Shell gas station and Dominos, next to Up a Creek Indoor Family Adventures. Since we’re right off the highway, we provide easy access from many of the surrounding communities including Huntsville, Monte Sano, Hampton Cove and Owens Cross Roads.

We provide access to your unit every day of the week, all year long. Stop by your space between the hours of 6:00 a.m. and 10:00 p.m. everyday (including all holidays) to drop something off or pick up an item you’ve been missing. This feature makes it easy to take complete ownership of your space and make the most of your rented storage unit.

Actually, you can get all your moving and packing supplies right here in our office! Come by during our office hours to get affordably priced boxes, tape, bubble wrap, and more! We aim to provide every piece of the storage puzzle, so allow us to be the only stop you have to make during your busy moving day.

We want to be around as much as we can so that you are never wanting for the assistance you need to complete your move. That’s why we’re open six days a week, Monday through Saturday. Stop by Monday through Friday between 9:00 a.m. and 5:00 p.m. or on Saturdays between 9:00 a.m. and 1:00 p.m. to get the best customer service around.

Because we’re an authorized U-Haul dealership, you can rent a truck right here on our property! We have all the vehicles you could need, including pull-behind trailers, vans, and trucks in all shapes and sizes. Be sure to contact our team before your move to ensure that we have the vehicle that you need. We’ll be happy to accommodate you!

No, we do not charge a security deposit.

Yes, every unit should be secured/locked. We require disc style locks on all units as they are the most secure for self storage versus the old fashion U-shaped padlock. The disc style locks can be purchased in our office or at any local retailer. The disc style locks help deter criminal intent and the security and safety of the facility is important and we try to use best practices.

Great question! We take all major forms of payment, including credit and debit cards, checks, money orders, cash, and online bill payments through our online bill pay system. If you’re looking for an easy way to pay, this is it! Sign up and pay your bill from anywhere on any device with an internet connection. It’s that simple and you’ll never have to make a trip down to our office to pay your bill again.

We take your safety and the security of your belongings very seriously. That’s why we’ve gone above and beyond to make our facility as safe as possible so you can have confidence in leaving your belongings in our care. We feature a fully fenced and gated property, accessed through electronic keypad entry to limit unauthorized individuals from coming onto the property. Each unit is individually secured (it is your high security disc style lock and you keep the key) and the entire facility is watched by a 24-hour video surveillance system. If you have any questions or concerns, please don’t hesitate to ask our team. We’d love to hear from you.

No, you do not have to purchase a disc style lock from us. You can bring your own disc style lock. We do require a disc style lock that helps deter criminal activity and we do require all units to be secured/lock.

Yes, we offer affordable tenant property insurance if you do not have coverage. We offer SafeStor coverage that starts as low as $ 8.95/month.